I had a question about my Citicard credit card. I call up and I get
someone in India and I can't understand her. I asked to speak with
someone else, she keeps talking. Finally I yell at her that if I can't
speak to someone else I want to cancel my credit card. She says, "Oh
you want to cancel Card?" I said, yes. She puts me on hold for 3
minutes. Someone that can speak English gets on the phone and ask me
why I want to cancel my card, I explain that I didn't, but I wanted to
talk to someone that I could understand.
I ask him the question that I tried to get answered by the Indian
lady, he answers it in 1 minute. I say thank you and good by, he says
wait and tells me he's going to lower my interest rate on my card. I
tell him that's not needed because a have no other cards that I owe
money on so I don't needed to transfer any balances from any other
card to Citicard because I don't owe anyone. He says it will reduce
any interest payments on any banace with Citicard. I tried to explain
to him that I never carry a balance over, I pay in full every month.
The guy will not take no for an answer. We go back and forth for
another 5 minute, in between I'm put on hold 3 more times. Finally I
said OK lower my interest rate and then he let me off the phone.
How do these idiot stay in business?
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